Service Policy – Returns & Refunds
Some Products sold by Master Spas Ontario are covered by their own unique warranty. Some of these Products require that you register your warranty to take advantage.
You may not change your shipping address after you place an order. We only deliver to Canada (as applicable) and may not be able to deliver to all locations therein. Certain orders may be eligible for free standard shipping. In such cases, this will be communicated to you before or during the checkout process. You acknowledge and agree that all shipping dates in any communications from us are estimates and subject to change. If you want to check on your order status, click here login. For more information about our shipping terms, please see the Shipping section of our Terms of Service.
Most Products that are eligible for expedited Canada Post shipping at the time of purchase can be returned for a refund within 30 days from the date such Product is delivered to you, regardless of how the Product was shipped. Any Product that can only be sent via Canada Post Ground or freight carrier at the time of purchase is not eligible for return. Products that are made-to-order will be marked as final sale and cannot be returned due to their custom nature. In addition, final sale and consumable Products are not eligible for return.
To determine if a Product is eligible for a return, or to initiate a return for an eligible Product, contact us.
You can exchange any Product that is eligible for return for another Product within 30 days from the date such Product is delivered to you. If the price for any replacement Product is greater than the price of the original Product purchased, you will be required to pay the difference in price along with any applicable taxes and fees. Similarly, if a replacement Product’s price is less than the price of the original Product you purchased, we will provide you with a refund for the price difference between the Products.
If, after the exchange, you decide not to keep your replacement Product, you can return the replacement Product within 30 days from the date such Product is delivered to you for a refund minus a restocking fee of 20% of the purchase amount of the original Product (excluding taxes and other fees).
If you receive a defective Product, please notify us immediately by filling out the social-responsibility